Turn a customer's problem into an opportunity

[suchona.kani.z]

I compared the same item from both suppliers and there was a clear difference between the two items. My advice is to make sure you get the best quality at a reasonable price. Now, with my new supplier, my refunds have decreased, and I feel proud of what I sell.


Sometimes the smallest mistakes you should avoid can turn into major headaches. After a small mistake during the ordering process, beauty dropshipper Sarah found herself in a seemingly never-ending problem. Here's her story.

When I was selling wigs, the supplier I was using did not ship to my customer's country. So after some back and forth, the customer and I agreed that I would ship the item to myself, and then ship it to her. The entire process would take 30 days.

I'm not sure how I missed it, but instead of shipping the package netherlands email list to myself, I sent it to another customer who had previously ordered. Their address was automatically filled in, and I didn't notice until after the order shipped. I tried calling the post office and sent over five emails to that old customer explaining the situation and offering a discount code if they could reship the item. But I didn't get a response after two weeks of trying.

So I ended up having to apologize to the customer who was still waiting, reorder the wig, ship it back to myself, and then pay more to have it shipped faster to my customer.

The lesson is that you should always verify that you have entered the correct information before processing orders.