Differences Between Multichannel And indonesia email database Omnichannel Multicanality Is Related To The Media That An Organization Makes Available To Customers To Communicate And Interact With It. That There Are Different Channels Does Not Mean That There Is A Unification In The Management, The Main Lack Of This Model. In Addition, Multichannel Does Not Provide Customers With A Unique Or Rewarding Experience Since In Many Cases It Is Repetitive And Hopeless. On The Other Hand, When We Talk About Omnichannel, We Refer To The Strategy That An Organization Draws To Relate To Its Clients.
This Strategy Is Designed For Customers To Get A Good User Experience. In This Case, It Gives Exactly The Same With Whom The Client Interacts, That Is, It Doesn't Matter If It Is In A Physical Establishment, Which Treats A Direct Employee Of The Company, A Representative Of The Same, Who Speaks With Someone Through A Chat Or By Phone. By Having A Common Database With Your Name, Your Interests And What You Have Bought Or Hired With Us, We Can Serve You In A Totally Personalized Way.