I-OVHcloud ikhetha i-ServiceNow

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I-OVHcloud, umholi wamafu waseYurophu, ukhethe i-ServiceNow kanye ne-Customer Service Management yayo enikezelayo ukuthuthukisa umuzwa wayo wamakhasimende nokuthuthukisa ikhwalithi yezinsizakalo zayo kumakhasimende ayo abasebenzisi bamafu.


Ukukhethwa komholi ekugelezeni kokusebenza kwedijithali kuhambisana uhlu lwamaselula omfowethu noshintsho olulangazelelo lwesipiliyoni samakhasimende kwa-OVHcloud. Ngokuzuza esixazululweni esisebenza kahle kakhulu esikwazi ukubhekana nezinhlobonhlobo zokusetshenziswa kwamacala, kodwa ngaphezu kwakho konke, kungakaleka emhlabeni wonke kuyilapho kuqinisekiswa ubukhosi obuphelele bedatha, ukuthunyelwa kwe-ServiceNow kuzoba impahla eyinhloko esebenzela amakhasimende kanye nabeluleki bawo.

Isixazululo se-ServiceNow sizophinda sinikeze amandla amaqembu e-OVHcloud ukuthi andise izindawo zawo zokuxhumana ukuze anikeze ukwesekwa okusabela okwengeziwe kumakhasimende ayo ayizigidi ezingu-1.5, kanye nokubanikeza amakhithi aku-inthanethi ukusiza ukukhulisa ukuzimela komsebenzisi.

Leli thuluzi elisha lizohlinzeka ngombono we-omni-channel kanye nokuphatha okuhlelekile ukuze kuqinisekiswe ukwaneliseka kwamakhasimende, ikakhulukazi ngokuzivumelanisa nesiteshi abasithandayo futhi ngaleyo ndlela kuthuthukiswe ukuphathwa kwezigameko.