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The Ability To Adapt In The Face Of An Unforeseen Situation Has Helped Us Respond To More Calls In Each Case And Manage Different Types Of Customers Who Demanded A Refund Of The Amount Of Tickets Purchased Or Requested Information About Cancellation. Finally, We Would Like To Highlight The Flexibility To Adapt To Changes That Arise, The Quality Control Carried Out Daily, Live Monitoring, Live Listening And The Demands When Structuring The Team. All Of This Does Not Allow Us To Provide A High Level Service For One Of The Most Important Companies In The Entertainment Sector.