First of all, we as owners of the Google My Business listing cannot remove negative reviews ourselves.
We can't really erase the positive ones either, but nobody would want that, right?
Respond to the user who gave the negative review
It is advisable to respond to all reviews on your Google listing, but even more so if they are negative.
Tips for dealing with an unhappy customer include:
Response time:
As a company, we must be aware of everything that happens around us philippine cp number and knowing the satisfaction of our customers is very important.
Therefore, the sooner we respond to reviews, the better image we will give.
Respond politely:
We must keep in mind that reviews are public for all users on the Internet.
If a customer writes a derogatory review, we as a company must respond as politely as possible (even if we consider the opinion unfair and subjective).
Taking responsibility:
The expression “the customer is always right” should also apply to Google reviews.
We will need to explain what happened with that particular client and why we failed.
It does not mean giving in just because, but rather thinking about the best response that can be given while trying not to show weakness.
Compensate dissatisfied customers:
We need to think of some way to compensate the customer.
If, for example, your company is a hotel, try to offer some type of discount to the client.
After all this process, we may be able to change the customer's mind and decide to delete their negative review.
If you do not accept our apologies and keep your review, at least we will give a sense of concern to other users who find us on Google Maps.