On The Street, On Public taiwan business email list Transport, In Bars... There Is Nothing Else They Talk About: Coronavirus. Although At The Moment In Spain Teleworking Is Known As “a Pending Issue” For Us, As A Contact Center With International Headquarters, It Is A Priority Issue That, Fortunately, Thanks To Our Pre-established Contingency Plans, Speed Of Implementation And Loyalty Of Our Workers, It Does Not Affect Daily Production. These Weeks We Have Received Several Messages From Clients Concerned About The Continuity Of Their Projects In Case The Virus Advances And Spreads.
Clients Who Requested A Quick Plan So That The Established Objectives Can Be Carried Out And So That, At The Same Time, Their Clients Can Receive The Attention And Treatment To Which They Are Accustomed. The Same Call Center Services And Products But Teleworking. If It Is Usually Within Our Protocols To Have Back-up Agents Prepared To Enter Any Shift, These Days We Double The Replacement And Assistance Capacity In Cases Of Absence Or Sick Leave. Thanks To Intensive Training Sessions, Active Listening And Various Protocols, We Ensure That All Our Clients Can Cover % Of Their Activities And Staff, So That They Themselves Can Act In The Same Way Towards Their Clients.