To launch the chatbot after completing the sc
Posted: Sun Dec 22, 2024 9:18 am
enario development, you need to create a new automatic action in the "Automatic actions" section and set up the activation conditions.
If you want the bot script to be activated only when the chat window is open, set the condition "Chat window status: open" in the automatic action settings.
To check the bot's functionality, it is recommended to first test it on a less visited page, specifying the link in the corresponding "Current URL" condition.
Test the script yourself. If it works, update the numbers (south korean tv series) link in the automatic execution parameters, record the changes, and relieve the support service from the constant need to respond to typical requests.
Case: VT-metall
Find out how we reduced the cost of attracting an application by 13 times for a metalworking company in Moscow
Find out how
Become an invisible participant
This can be done by opting out of all new messages and notifications, so you will not receive active invitations on your behalf. If necessary, other operators will be able to add you to the chat, and you will be notified about this by the program.
To join any conversation, it will be enough to simply start actively communicating in it. In stealth mode, you will continue to stay online in those chats that have already been started.
It's best to use Invisible Mode if you want to be reachable while doing other tasks, or when it's the end of the work day to end ongoing conversations without accepting new ones.
Flexible working hours
Set up your unique work schedule and Chatra will remind you of its start and end, automatically changing your status.
The system will notify and transfer the operator to online mode at the beginning of the working day, and to invisible mode at its end. The duration of the working day can be from one hour to 23 hours.
If you work with Chatra only on a computer, and the operator's application is closed, the system will not be able to notify you, and your status will change to online only after opening the application.
Activity Sections
This is an amazing feature that will help connect visitors with different operator teams. For example, choose the chat start path and direct it to the "sales" department or to the "support" team. Plus, if you have multiple sites, you can create separate activity sections for each with individual operators.
Create unique department management capabilities and set personalized parameters for each operator.
There are three ways to redirect the chat to a special section:
add the code before the chat widget;
set up automatic actions;
Intervene manually in the communication process.
To embed the code with ChatraGroupID on pages, find it when changing group settings in the operator panel.
Activity Sections
Source: shutterstock.com
If you need more complex customization or section selection, it is recommended to use automatic actions. Define the required criteria and then select "Repeat on every page load" to automatically link the visitor to the desired department.
When sending automatic notifications, it is possible to specify the required department. In addition, on the right side of the screen there is an option to manually assign (and cancel the assignment) a department, and the participants included in the selected team will immediately receive a corresponding notification.
Recommended articles on this topic:
Examples of Marketing Strategies from Apple to Barack Obama
32 Ways to Attract Clients: Proven and Unconventional
How to Calculate Conversion: 3 Prov
If you want the bot script to be activated only when the chat window is open, set the condition "Chat window status: open" in the automatic action settings.
To check the bot's functionality, it is recommended to first test it on a less visited page, specifying the link in the corresponding "Current URL" condition.
Test the script yourself. If it works, update the numbers (south korean tv series) link in the automatic execution parameters, record the changes, and relieve the support service from the constant need to respond to typical requests.
Case: VT-metall
Find out how we reduced the cost of attracting an application by 13 times for a metalworking company in Moscow
Find out how
Become an invisible participant
This can be done by opting out of all new messages and notifications, so you will not receive active invitations on your behalf. If necessary, other operators will be able to add you to the chat, and you will be notified about this by the program.
To join any conversation, it will be enough to simply start actively communicating in it. In stealth mode, you will continue to stay online in those chats that have already been started.
It's best to use Invisible Mode if you want to be reachable while doing other tasks, or when it's the end of the work day to end ongoing conversations without accepting new ones.
Flexible working hours
Set up your unique work schedule and Chatra will remind you of its start and end, automatically changing your status.
The system will notify and transfer the operator to online mode at the beginning of the working day, and to invisible mode at its end. The duration of the working day can be from one hour to 23 hours.
If you work with Chatra only on a computer, and the operator's application is closed, the system will not be able to notify you, and your status will change to online only after opening the application.
Activity Sections
This is an amazing feature that will help connect visitors with different operator teams. For example, choose the chat start path and direct it to the "sales" department or to the "support" team. Plus, if you have multiple sites, you can create separate activity sections for each with individual operators.
Create unique department management capabilities and set personalized parameters for each operator.
There are three ways to redirect the chat to a special section:
add the code before the chat widget;
set up automatic actions;
Intervene manually in the communication process.
To embed the code with ChatraGroupID on pages, find it when changing group settings in the operator panel.
Activity Sections
Source: shutterstock.com
If you need more complex customization or section selection, it is recommended to use automatic actions. Define the required criteria and then select "Repeat on every page load" to automatically link the visitor to the desired department.
When sending automatic notifications, it is possible to specify the required department. In addition, on the right side of the screen there is an option to manually assign (and cancel the assignment) a department, and the participants included in the selected team will immediately receive a corresponding notification.
Recommended articles on this topic:
Examples of Marketing Strategies from Apple to Barack Obama
32 Ways to Attract Clients: Proven and Unconventional
How to Calculate Conversion: 3 Prov