Telephone Sales Techniques In order to successfully vietnam telegram sell over the phone, it is important to master various techniques. Each of them helps to conduct the conversation as effectively as possible, increasing the likelihood of concluding a deal. Algorithm of classical technique The classic tactic consists of several stages that help to build a conversation consistently and logically: Greeting. Introduce yourself, explain the purpose of your call to establish contact. Defining needs: Ask open-ended questions to find out what problems or issues the client wants solved.
Presentation: Based on the identified needs, propose the most suitable solution. Handling objections. Prepare for possible objections, find ready-made arguments to neutralize them. Closing the deal. Summarize the conversation and propose the next step - purchasing your product or service. SPIN-sales algorithm by phone The method is based on a sequence of questions that help to understand the client’s requirements in depth: Situational questions: Start with questions about the current situation to gather background information. Problem Questions: Find out the problems the client is facing by asking questions that are designed to uncover those problems.